Refund and Returns Policy
Time Limit for Returns
Our no quibble returns policy is valid for 30 days from the date you receive your order. Regrettably, if more than 30 days have elapsed since your purchase arrived, we're unable to offer a refund or exchange.
Non-Returnable Items
Due to hygiene considerations, the following products cannot be returned:
- Toilet Brushes
- Toilet Tabs
Conditions for Return
To qualify for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be in the original packaging.
- Be returned to our facility within 30 days following your initial contact with our customer support team.
Please include the following information when returning your items:
- Customer's name
- Email address
- Order ID
- Reason for the return or refund
Failing to provide this information will result in the inability to process your refund or replacement.
Custom Orders and Add-ons
Refunds cannot be provided for customised add-ons or the administrative and message card creation fees in custom design orders.
Proof of Purchase
To complete your return, proof of purchase is required. Your order confirmation email will suffice.
Processing Refunds
Upon receipt and inspection of your return, we'll email you to confirm its arrival and inform you of the refund's approval or rejection. Approved refunds will be credited to your original payment method within a specific number of days.
Unclaimed Non-Refundable Items
Items ineligible for refund that are returned to our warehouse can be sent back to the customer, who must cover the return postage.
Incorrect Shipping Information
Best Ideas UK is not liable for items lost due to incorrect shipping information provided by the consumer. Such errors invalidate any refund or return claims.
Gift Cards
Refunds are not available for gift card purchases.
Late or Missing Refunds
Refunds can take up to 3-5 working days to arrive. Following our confirmation, If you haven't received your refund:
- Check your bank account.
- Contact your credit card provider.
- Consult your bank.
Should these steps fail, kindly reach out to us via our support page.
Sale Items
Regrettably, clearance & sale items are non-refundable unless faulty.
Exchanges
Exchanges are available only for defective or damaged items. To initiate an exchange, please contact us and our support team will guide you through.
Shipping Costs
In the cases of non-faulty refund, customers are responsible for their own return shipping costs, which are non-refundable. If a refund is approved, the cost of return shipping will be deducted from it. If the goods are faulty on arrival, a full refund will be issued including for shipping costs.
Note: Additional charges may apply if incorrect or incomplete shipping information results in the order being returned to Best Ideas UK or not delivered. We cannot be held responsible if customer has entered the wrong shipping information.
Lost Parcels
We do our utmost to deliver over 95% of our orders within the shipping window, but occasionally some parcels do get delayed due to forces beyond our control. But we take each delay very seriously, and have regular feedback sessions with our couriers to ensure our targets are well achieved. Please note, our couriers require a 10-day period to pass before we can officially consider the item as lost, from the date they received it. During this time, we kindly ask for your patience while we attempt to locate your parcel. We cannot cancel an order, once our couriers have collected it and must wait till its delivered, or returned to our warehouse.
Conditions for Lost Parcel Refunds or Replacements
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Returned to Best Ideas UK: If the item is returned to us for any reason, we can proceed with your refund or replacement.
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Elapsed Time: If 10 days have passed since the parcel was marked as dispatched and it hasn't arrived, it will be considered lost, and we'll process your refund or replacement accordingly.
Shipping Fee Refunds for Late Parcels
If your parcel is unreasonably delayed based on the delivery method you've chosen, we will refund the shipping fees associated with your order. Please note that we cannot issue a complete refund for your order until either the parcel is returned to us, or the 10-day period has elapsed. We suggest contacting support to co-ordinate on late parcels and refunds, if a PayPal dispute has been opened we are unable to action partial refunds till case has been closed or resolved.
Individual Case Consideration
We understand that sometimes extenuating circumstances can affect deliveries. While we are guided by our policies, we do our best to consider the unique factors in each scenario when resolving delivery issues.